I. Basic Provisions

 

1. Application

The contract is concluded with Langel_System _ International ®  SL Zaragoza. The terms and conditions of the contract apply to orders through our online store www.langelsystem.com

The following terms and conditions apply to all contracts concluded between the seller and the respective buyer, and are expressly acknowledged in the order.

 

2. Conditions of contract

The sale will be completed when the purchase form is completed and accepted. Likewise, when making the purchase you will need to accept these terms and conditions. The buyer can order his product through the ordering system integrated into our online store. If you purchase through the online store, the products intended for purchase will be stored in the virtual “shopping cart.” On the corresponding button on each page, the customer can choose “shopping cart”, and make changes there. Next, the buyer enters personal information, and chooses the payment and shipping conditions. Before submitting the final purchase, the customer has the opportunity to review their information again to modify or cancel the purchase. By submitting the order via the “Buy securely here” button, the customer makes a binding offer.

The customer can return to the Internet site before placing his order by clicking on the “Back” button located on the Internet browser, after having reviewed his information and/or closing the Internet browser to cancel the order process. .

Once the order is placed, the seller will confirm your order via email within 24 hours of placing your order. Failure to receive said email may be due to an error in the processing of the order or an error in the email address provided. In any case, we recommend that you contact Customer Service_ email contact@langelsystem.com

 

3. Prices and shipping costs

The corresponding prices and offers include VAT (if applicable). The prices indicated on the purchase page when placing your order are the final prices. This includes all components of the price, including all applicable taxes.

Only in the case of cross-border deliveries, the buyer may be required to pay other taxes (e.g. in the case of a purchase within the European Community) and/or charges (e.g. customs duties) to the authorities. responsible customs and tax authorities and not the seller.

The customer does not assume any responsibility for shipping costs, but these will be assumed by Langel System ® .

 

4. Delivery

(1) The maximum delivery time varies depending on the type of product purchased, its dimensions and the delivery address (for example, for deliveries to the Balearic Islands you must allow 1 to 3 more days). The product will be delivered within a period of no more than 30 days. Delivery times will begin counting from the day following confirmation of payment for the order and will be indicated along with the description of each product. In the case of payment by bank transfer, delivery times will begin counting from the day following the day on which the money transfer is reflected in our accounts. We carry out a single type of shipping (standard shipping), completely free of charge and carried out by the transport companies mentioned on our page.

(2) Many of the products offered are directly available to us. Due to the wide variety of sizes, the available quantity is limited to customers' usual demands. If you want to place large orders as a company, please check availability beforehand.

(3) We are not responsible for delays beyond our control. If delivery of the product(s) is delayed due to an event outside our control, we will contact you as soon as possible to inform you. We will take steps to minimize the effect of the delay. If there is a risk of delay, the customer may contact us to terminate the contract and receive a refund for any products they have paid for but not received.

(4) The delivery time will be extended in case of force majeure circumstances (strike, lockouts, official interventions, a shortage of energy and raw materials, transport shortages due to bottlenecks, operational shortages, for example due to damage of fire, water or machinery, or any other obstacle that has not been objectively considered by us) that affects the delivery. You will be notified immediately of any obstacle causing a delay, and in such situation you may, if you wish, terminate the contract and receive a refund for any product you have paid for, but not received.

(5) In the case of consumers, the risk of accidental loss, or accidental deterioration of the products sold, will be transferred to the customer or the recipient designated by the customer when the merchandise is delivered. This applies regardless of whether the shipment is insured or not. The transfer is the same if the client is late with acceptance.

(6) If the customer is late in accepting the product, Langel System International reserves the right to sell the merchandise to a third party.

(7) Shipments are made only to Peninsular Spain and the Balearic Islands, France, Italy and Portugal. Shipments are not made to the Canary Islands, Ceuta & Melilla. In this case, consult our distributors.

(8) Currently, delivery is made at the building portal, 100% safe and without risk of direct contact.

5. Legal right of withdrawal

In the event that the buyer has the status of consumer, that is, is a natural person acting for a purpose unrelated to their commercial, business, trade or profession, they have the right to withdraw from the contract within the period and in the manner described. in these Terms and Conditions.

 

6. Withdrawal policy

(1) Right of withdrawal

Consumers have the right of withdrawal within a period of 14 days without giving reasons.

The withdrawal period is fourteen days from the day on which the consumer or a third party designated by the consumer, other than the carrier, receives and acquires possession of the product.

To exercise the right of withdrawal, you must notify Langel System International – Email contact@langelsystem.com - of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email).

The customer can use the example withdrawal form, but it is not mandatory. If you wish to use it, copy and complete the following form and send it duly completed to Langel_System_International ®

– Email contact@langelsystem.com.

LANGEL SYSTEM WITHDRAWAL FORM

I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following products (*)/the provision of the following service (*). 

Ordered on (*)/received on (*) 

Name of consumer(s) 

Address of consumer(s) 

Signature of the consumer or consumers (only in case of paper communication) 

Date 

(*) Delete as appropriate.

(2) Consequences of withdrawal

In case of withdrawal on your part, we will return all payments received from you, including, where applicable, delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the one least expensive form of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We will collect the goods at our expense. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Notwithstanding the above, we may withhold the refund until we have received the Products, or until the Customer has presented proof of their return, depending on which condition is met first.

The customer will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products purchased.

Ask Langel System ® customer service

if you have any questions about it.

 

. Additional guarantee to the right of withdrawal

The additional guarantee begins after the expiration of the legal right of withdrawal and is an additional 86 days. In total this gives the client the right to withdraw for 100 days (14 legal days, 86 additional days).

To exercise the additional guarantee, the customer has to inform us about his decision, for example   by email to contact@langelsystem.com We will inform the customer about his decision by email or to the email contact@langelsystem.com   to cancel his contract. The customer can use the example withdrawal form, but it is not mandatory. . To comply with this additional return guarantee period, it is sufficient to send a notification message to exercise it before the end of the period of 100 days from receipt of the product.

The seller may withhold the refund until he has received the goods, or until it has been proven that the goods have been shipped; The thing that happens first. Your legal right of withdrawal will not be affected by the rules with the right of withdrawal and will be independent of it. The established legal conditions will apply until the legal withdrawal period has expired. The customer's right of withdrawal does not limit his legal rights under the warranty, which remain without restriction.

7. Reservation of ownership

(1) For consumers, we reserve the right to the purchased merchandise until full payment of the invoice amount.

(2) You have a right to compensation only if your claims are legally established, or are recognized or indisputable by us. You also have the right of lien only to the extent that your claim is based on the same contract.

(3) If the customer is late with any payment obligation owed to the seller, all existing sums must be paid immediately.

 

8. Products

(1) Langel System ®  mattresses contain flexible seams and fabrics, so the measurements indicated on the website are indicative. Any excess height, width, or length between +/- 2-3 cm is considered acceptable.

(2) All Langel System ® mattresses

They adapt to the shape of the user during the first nights. The acceptable sinking corresponds to 20% of the total height of the mattress, which is a sign of adaptation of the mattress. Such collapse does not modify the quality of the product and therefore does not affect the warranty.

 

9. Language of the contract

This contract is offered exclusively in Spanish   and will archive the electronic documents in which the contract is formalized.

 

10. Legislation and competent jurisdiction

The General Conditions are governed by Spanish law. This implies that the parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

The European Commission has recently made the online dispute resolution platform available to consumers in the European Union to resolve disputes that arise in electronic commerce amicably. Users can obtain additional information through the following link: http://ec.europa.eu/consumers/odr/.

 

11. Limitation of liability

(1) We are unlimitedly liable to the customer for losses and damages caused by us. If we fail to comply with these terms, we are responsible for any loss or damage the customer suffers that is a foreseeable result of our breach of this contract or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. A loss or damage is foreseeable if it is obvious that it will happen, or if, when the contract was made, both parties knew it would happen. For example, if it was discussed during the sales process.

(2) We do not in any way exclude or limit our liability to the customer if it is illegal to do so. This includes liability for death or personal injury caused by our carelessness or the carelessness of our employees, agents, or subcontractors; For fraud or fraudulent misrepresentation; For breach of your legal rights in relation to the product(s).

(3) We are not responsible for business losses. We only provide the product(s) for domestic and private use. If you use the product(s) for any commercial, business or resale purpose we will have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

II. Additional conditions for consumers

 

12. Payment and shipping conditions

(1) You agree to receive invoices and credit notes exclusively in electronic form. However, if you require a physical invoice (paper), you can notify us through our email contact@langelsystem.com to proceed to include it when shipping the product. Please send the notification as soon as you place the order.

(2) We offer the following payment methods: credit card (MasterCard and Visa), Paypal, bank transfer, financing with Aplazame and Amazon Pay.

Credit Card: You can pay securely on our website with a credit card. We accept Visa and MasterCard. Your credit card data is encrypted using a secure SSL method, so payment will be made online, in real time, through the PAYONE GmbH payment gateway.

PayPal: You can also choose PayPal to pay for your purchase. PayPal is another secure way to pay on our website, so that payment will be made online, in real time, through the payment gateway of said entity, once it has been verified that the data communicated is correct. Confidential data (credit card number, expiration and CVV) is not sent to the Langel System server but is transmitted directly and in encrypted form to the PAYPAL server without Langel system having access to that data.

Amazon Pay: It is an online payment method that allows you to pay in other online stores through your Amazon account. For registered users on Amazon, it will simply be necessary to log in with your usual information and the purchase amount will be charged to the credit/debit card associated with Amazon without any additional procedure. The company in charge of processing is Amazon Payments Eurpoe SCA, 38 avenue JF Kennedy, 1855 Luxembourg. The email address of the data controller of the company in charge of processing. eu-privacy@amazon.co.uk. You will find more information in our Privacy Policy.

Bank Transfer: As soon as the money transfer is reflected, your order will be sent. In the case of a bank transfer, we will provide the customer with our bank details in the order confirmation. The invoice amount must be transferred to our account within 10 days. If we do not receive payment confirmation within this time period, we will put the products back on sale and your order will be cancelled. Please note that we only accept account payments within the European Union (EU) and do not bear any costs related to a monetary transaction.

 

(4) Consumers are asked to immediately check that the goods are complete, free of obvious defects or transport damage and to notify complaints to contact@langelsystem.com   and the carrier as soon as possible. The customer's warranty will not be affected.

(5) The risk of accidental loss or accidental deterioration of the products during shipment does not transfer to the customer until the products have been delivered.

 

13. Return costs in case of withdrawal

(1)Returns within the 100-night withdrawal period are free of charge.

(2)If at any time during the 100-night trial you are not completely satisfied with any model of the Langel System mattress, you can process its return. To start the return process, write to us at contact@langelsystem.com  We will schedule a convenient time for collection and a charity or our trusted carrier will collect the mattress directly from your home. Please note that the mattress must be returned in its original condition and without damage. And of course, you are not required to pack the mattress in its original wrapper or box. The association or the carrier will give you proof of collection that you will have to send to us at contact@langelsystem.com  to process the refund.

(3)If at any time during the 100-night trial you are not completely satisfied with any Langel accessory, you can request a return. To start the returns process, visit our returns portal and enter the necessary information. Once all the data is filled in, a return label will be generated. This must be printed and brought with the product you wish to return to any Post Office. There they will give you proof of shipping that you will have to send to us at contact@langelsystem.com to process the refund or shipment of a new product. Please note: this process must be repeated as many times as there are products you wish to return.

(4)If at any time during the 100-night trial you are not completely satisfied with the upholstered base or upholstered bed, you can arrange for a return. To start the return process, write to us at contact@langelsystem.com. We will schedule a convenient time for collection and a charity or our trusted courier will collect the product directly from your home. Please note that the same must be returned in its original condition and without damage. The association or the carrier will give you proof of collection that you will have to send to us at contact@langelsystem.com to process the refund.

(5) Returns cannot be made from territories other than the Iberian Peninsula or the Balearic Islands.

 

14. Guarantee

(1) We offer a 5-year warranty on the dimensional stability and durability of core materials. The warranty does not apply to damage caused by improper use and lack of care or improper care. This guarantee is valid from the day the customer receives Langel products within the EU (and Switzerland), and will apply to Langel System ïnternational with the return of the merchandise to   Langel System ïnternational Zaragoza, or after collection by a third entity. The statutory right of withdrawal and warranty applies without change and without prejudice to this additional warranty. To ensure a smooth application of the warranty, the customer will be requested to provide adequate photographic material of the affected product. It is also recommended to regularly air mattresses that are placed directly on the floor (only clean and dry surfaces).Langel System will replace the product according to the agreed conditions or offer you a full refund.

The warranty applies and is limited to:

• Dents, cracks, tears or damage to the foam that has occurred despite correct and proper use.
• Damage to the zipper and/or handles.

The warranty does not apply:

• In the case of personal comfort preferences.
• When the original damage includes, but is not limited to, cuts, burns, intentional cracks, as well as liquids or stains.
• Replacement of damaged parts of the Langel product.
• It has been purchased from an unofficial supplier.
• Returns cannot be made from territories other than the Iberian Peninsula or the Balearic Islands.
• To any mattress that has not been sold as a new product or to second-hand purchases.

(2) Langel System ®  accessories have a 2-year warranty. We offer a 5-year warranty   on the upholstered bed .   The warranty does not apply to damage caused by improper use or assembly and lack of care or incorrect care. This guarantee is valid from the day the customer receives Langel System products within the EU (and Switzerland), and will apply to Langel System ®  International   upon return of the goods to Langel System, or after collection by a third entity. The statutory right of withdrawal and warranty applies without change and without prejudice to this additional warranty. To ensure a smooth application of the warranty, the customer will be requested to provide adequate photographic material of the affected product.

(3) In the event of a defective product, Langel System ® will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.

(4) The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

 

15. Extended reservation of ownership

(1) We retain ownership of the goods if you are not a consumer until the complete settlement of all claims arising from the current business relationship. The corresponding warranty rights are transferable to a third party. Before the transfer of ownership of the reserved goods, the buyer has no right to pledge the goods or hand over the goods for security.

(2) Where you are not acting as a consumer, you have the right to resell the products in the normal course of business. In this case, the new buyer should already assign all claims arising from the resale to the seller in the amount of the invoice amount. The seller accepts the assignment of the quantity. The seller reserves the right to collect the claim if the buyer does not complete his payment obligation. In the case of connection and mixing of the reserved goods, the seller acquires co-ownership of the new item in the proportion of the invoice value of the reserved goods to the other processed items at the time of processing. The seller agrees to release the collateral owed to the seller at the request of the buyer, to the extent that the value of the collateral exceeds the security interest by more than 10%. The choice of securities to be released is the responsibility of the seller.

 

16. Refer a friend program

After purchasing a Langel System ® mattress , the customer has the ability to share a personalized discount code with their friends. Each of the customer's friends who receives this code can use it on their purchase and will receive a €20 discount. When the friend(s) have completed the 100 trial nights, and if the customer has not also processed the return of their order, they will receive their reward(s) of €20 once they contact our customer service. Customer Support. 

To be eligible for the Refer a Friend program, you must have purchased a Langel System ® mattress and have a Langel customer account. To refer a friend, go to your customer account, click on the "My recommended friends" tab and share your discount code with your friend(s) via your preferred communication channel. 

The code is only valid on purchases made on www.langelsystem.com   and the minimum order spend of your friend(s) must be 290 euros. 

The code can be used across the entire Langel System ® range and in conjunction with other offers and promotions. 

You are entitled to the €20 reward if, on the one hand, you have not returned your order, and on the other, the referred friend purchases the Langel products and they are not returned after their 100-night trial period has elapsed. 

To receive the €20 reward, contact our customer service once your referred friend(s)' 100 night trial ends. If you have any type of problem or question, please contact our customer service team by sending an email to contact@langelsystem.com

 

The following restrictions may apply:

• The purchase must be made on the Langel System ® website : www.langelsystem.com
• We reserve the right to invalidate discount codes if they are made public on the Internet or appear on any search engine. In this case, the sender also loses his right to claim the €20 reward.
• The number of reward payments is limited to ten.
• The code is invalidated if the sender's order is canceled and the claim for the €20 reward is lost. This also applies if the order is returned.
• The friend who recommends and the person recommended cannot be the same person. Additionally, orders must have been placed through different accounts or credit/debit cards.
• The referred friend must be a new customer and over 18 years old.
• People living in the same household or immediate family members cannot be referred.
• Customers are prohibited from using false or multiple email addresses or customer accounts and may not use fictitious identities to participate in the Refer a Friend program.

 

We reserve the right to exclude customers from participating in this promotion if they do not meet the necessary requirements or violate the rules in any other way. 

We also reserve the right to modify or cancel the "Refer a Friend" program without prior notice, which will not affect validated and pending coupons. 

If you have any further questions about the Refer a Friend program, please contact our customer service by sending an email to contact@langelsystem.com

 

17. Personal Data

To know how we process your personal data, consult our Privacy and Cookies Policy

 

18. Promotions and Discounts

(1) The promotion varies depending on the product and the discount is already applied to the original price.

(2) As the discount is applied directly to the price, Langel System ® reserves the right to modify and adapt the discount provided to Influencers, Affiliates, Newsletters, or used in any other Marketing action such as Telepromotions, so that it is cumulative and complete the percentage promoted in the different channels, when used with the discount applied directly to the price.

(3) Discount codes provided to Influencers, Affiliates, Newsletters, or used in any other Marketing action such as Telepromotions, do not apply to any Langel Pack or Bundle.

 

 

 Customer Support

Our customer service team is available for questions, complaints and claims from Monday to Friday (except holidays) from 9 am to 7 pm.

 

Email: contact@langelsystem.com